App Support
If something went wrong, we will make it right.
Last updated: September 7, 2026
1 · I bought keys and they have not arrived
Keys are credited by our server after Apple confirms the purchase with a signed transaction. Almost always that takes a few seconds. When it does not, the cause is usually a network drop between Apple's confirmation and our server.
First, open Get keys in the Path tab and tap Restore purchases. That re-sends Apple's record and credits anything owed. If the balance is still wrong after that, email us with the Apple receipt — you have not lost the purchase, and we can credit it by hand.
Apple has charged you at the moment of confirmation, so a missing balance is always ours to fix, never a second purchase you need to make. Please do not buy again to work around it.
2 · Restoring purchases on a new phone
Sign in to the same Apple Account, open Get keys, and tap Restore purchases. An active Seeker subscription returns immediately.
Individual keys are attached to your reading token rather than to the device. If you have created an account, sign in and the balance follows you. If you have not, and the old phone is gone, email us — we can move the balance if you can tell us the purchase email.
3 · Cancelling Seeker
Seeker Monthly and Seeker Annual renew automatically until you cancel them, and only Apple can cancel them. On your iPhone: Settings → your name → Subscriptions → Arcana Origin → Cancel Subscription.
Cancelling stops the next renewal. It does not end the period you have already paid for, and it does not take away keys already credited to you — those are yours and do not expire.
We cannot cancel a subscription on your behalf. If you are having trouble reaching the setting, write to us and we will walk you through it.
4 · Refunds
Everything bought inside the app is sold by Apple, so Apple issues the refunds. Request one at reportaproblem.apple.com with the Apple Account used for the purchase.
We do not have the ability to refund an App Store purchase ourselves. What we can do is credit keys, fix a wrong balance, or support your case — tell us what happened and we will help.
Purchases made on arcanaorigin.com are separate: those go through Stripe and are covered by the refund terms on that site.
5 · A reading will not generate
A reading is written when you break a seal, and it usually takes 20 to 60 seconds. If it stalls:
- Check that you are online — the chart is computed on your device, but the writing is not.
- Leave the screen open until it finishes. Backgrounding the app mid-reading can interrupt it.
- If it fails, your key is returned. Check the balance before trying again; you should not be charged twice for one failure.
If a key was spent and no reading appeared, that is a bug and we want to hear about it. Send us the tradition you were opening and roughly when.
6 · Accounts, and reading on more than one device
An account is optional. Without one, everything lives on the phone and your keys live on the token stored there.
With one, your readings, profile and journal follow you between the app and the website. Open the You tab, choose to keep your readings, enter an email you can read, and type the six-digit code we send. There is no password. You can also sign in with Apple.
Signing in syncs your archive. It does not grant keys, and it does not change your balance.
7 · Your data — export and deletion
Your birth details live on your device. If you have an account, they are also stored in your account so your readings can follow you.
From the signed-in sheet in the You tab you can download everything as a JSON file, or delete your account and every archived reading. Deletion is immediate and cannot be undone. Your key balance sits on the token and is not affected by it.
You can also ask us to do either by email. The App Privacy Policy sets out the full picture, including your rights under the GDPR and the CCPA.
8 · The morning notification
The optional morning line is scheduled on your device — we operate no push service and never receive a device token. Turn it on, choose the hour, and pick which topics it draws from, in the You tab.
If it stops arriving, check Settings → Notifications → Arcana Origin on your iPhone, and that Focus or Low Power Mode is not holding it back.
9 · The Oracle rites and your camera
The palm, face and tea-leaf rites ask for a photograph. It is sent once to produce that reading and is not kept on our servers or in the app afterwards.
You can decline camera access and every other part of the app still works.
10 · Contact
Alex Costa (doing business as Arcana Origin)
Attn: App Support
1057 Saratoga St
Boston, MA 02128
United States
Email: hello@arcanaorigin.com
We answer in English and Spanish.